Jino | FAQ Page

How JINO Works?

Cars Services can be delivered to vehicles parked outdoors or indoors in Dubai & Abu Dhabi.
Car Wash services can be ordered to most locations in Dubai, and Abu Dhabi. Deep Wash is available in most of Dubai only.
Engine Oil Change services can be ordered to most locations within Dubai and Sharjah.
Battery Service can be ordered to most locations within Dubai.
Tire Change service can be ordered to most locations within Dubai.
Detailing Services can be ordered to most locations within Dubai only.
Roadside Assistance services can be ordered to most locations within Dubai, and Sharjah.

Tip: A service will only show up on the app if it is available at the pinned location.

Roadside Assistance
24 hours a day, seven days a week.
Car Wash
From 8 am to 12 am, seven days a week.
Battery Service
24 hours a day, seven days a week.
Engine Oil Change
From 8 am to 8 pm, seven days a week.
Tire Change
From 9 am to 10 pm, seven days a week.
Customer Care - 042714716
From 8 am to 5 pm, six days a week.

No - just park your car outdoors, unlock the car, and we’ll take care of the rest.

For an exterior car wash, park in an easily accessible area, either outdoors or indoors, ensuring there is enough space around your vehicle for it to be cleaned.

For an interior car wash, park your vehicle in an accessible area, either outdoors or indoors, ensuring there is enough space around your vehicle for it to be cleaned. We will need access to the interior of your car, so we’ll let you know when we are nearby so that you can unlock it.

Generally, this won’t be possible as we will have other scheduled orders to make first. You can contact our Customer Care Team 042714716 to see if they can assist you in case of an emergency.

All customer data is encrypted using the SSL (Secure Socket Layer) protocol and is stored in our servers in an encrypted format. We have no access to your encrypted data. We also do not hold your payment card details.

Absolutely. Our delivery trucks are built to international standards and are equipped with the latest security and safety features. Our Genies are carefully selected and have completed our comprehensive training academy program.

It is completely safe to leave your car unlocked. In fact, you can keep your car locked until you receive a notification from the Genies that have reached your location and then unlock your car for them.

You pay the same for your services as you would at the car wash station or mechanic workshop, with no delivery fee.

Make sure your region is set to UAE in the App Store/Google Play and try downloading JINO using the link below:https://www.jino.ae/download

JINO is derived from the Italian term for ‘Nobel Man’. In our case, that means that a Genie will serve your car with magic! All services are under your demand and delivered to your doorstep.

Account & Settings

Go to the main menu on the application home screen.
Select “View Profile”.
Edit your email address.
Tap “Save Changes”

You cannot change your registered mobile number on the app. Please contact our Customer Care Team 042714716 and they will assist you.

Go to the main menu on the application home screen.
Select “My Locations”.
Save your address as your “Home” or “Work” location.

You can leave delivery instructions for the Genie on the mobile application at the cart screen “Your Trunk”, there you can fill instructions or remarks in the “Remark” text field.

Yes, you can add a vehicle registered in the Gulf region countries.

If you cannot see your car brand/model in the app, please contact our Customer Care Team at 042714716 or send an email to ([email protected])

You can add or remove vehicles through the vehicle selection screen on the main page.
To add a vehicle:

Go to the main menu on the application home screen / or Go to the Drop slide at the home screen on the application.
Select “My Vehicles”.
Select “Add Vehicle” at the bottom of the page.
Add your vehicle’s details and tap “Save”.

To delete a vehicle:

Go to the main menu on the application home screen.
Select “My Vehicles”.
Choose the vehicle you want to delete.
Select “Delete Vehicle” at the right side of the page

You can view your orders in the app:

Go to the main menu on the application home screen.
Select “My Orders” to see all previous and future orders

Pricing & Payments

If you cancel your order at least two hours before the scheduled delivery, there’ll be no charge. Cancellations made within two hours of scheduled delivery may be liable to a cancellation fee. Check our Terms of Use for full details.

You can use COD (Cash on Delivery) or any UAE-issued Visa, MasterCard, or AMEX debit or credit cards to pay for your orders on the app.

You can add more than one payment card to your account and set any of them as a default card.

To add a payment card:

After you add a service to the cart, select the “Debit/Credit Card Payment Method” in the payment method field at the Cart screen.
Select “Credit/Debit Card”.
Tap “Complete Order”.
At the Payment Gateway screen, Tap “Add a Payment Method” and enter your card details.

To Remove a payment card:

After you add a service to the cart, select the “Debit/Credit Card Payment Method” in the payment method field on the Cart screen.
Select “Credit/Debit Card”.
Tap “Complete Order”.
At the Payment Gateway screen, Tap “…” next to the card you want to remove and select “Delete Card”

Absolutely. We use the most secure payment gateway to offer you a fast, safe and secure way of paying using either your debit or credit card.

It’s for your security. The payment of AED 1 lets us verify your payment card before we accept your order. Once your order is complete, we deduct AED 1 from your order value.

After your order has been delivered, we’ll email you a receipt showing the names of the delivered services, the price per each service, and the total amount charged to your card or paid amount in cash.

Your card may have expired, you may not have sufficient funds available, or a technical problem may have occurred. Please check with your bank or card issuer for more information.

Please check our current prices on the app.

Service Delivery

You can cancel your order in the app:

Go to the main menu on the app home screen / or press the animated button “Track Order” on the home screen.
Select “My Orders”.
Select “Upcoming”.
Select the order you want to cancel.
Go to the order details screen and select “Cancel Order”.

We can deliver services to vehicles parked outdoors & indoors. If you’re parked in a basement, you can bring your car out to our Genie or check with your building’s security if it’s allowed to deliver our services to your basement. Just be sure to leave a note when you make your booking informing the Genie where is your car located.

You can check the estimated time of delivery (ETD) via the app:

Go to the main menu on the app home screen.
Select “My Orders” to view the active order.

If the ETD isn’t shown, or the Genie is significantly delayed, you can contact our Customer Care Team 042714716 for an update.

Our Genie won’t call unless he’s having difficulty finding your car or making the delivery. Remember, you can get live updates of your order’s status via the app. (We recommend setting your phone to allow the JINO app to display notifications.)

Tip: When requesting an order to be delivered between 10pm and 6am, you can tell our Genie NOT to call if he can’t find your vehicle. Just add a remark from the app checkout screen for the Genie to don’t disturb you while delivering the order.

Once you’ve confirmed an order, it’s not possible to change the ordered service. Instead, cancel the existing delivery and place a new order for the desired service.

Once you’ve placed an order, you cannot change or reschedule it via the app. If you want to make changes to a scheduled delivery, simply cancel it and place a new order. Or contact our Customer Care Team 042714716 to reschedule.

You can check your order status in the app:

Go to the main menu on the app home screen.
Select “My Orders”.

When making an order:

Make sure that the location is accessible for our motorbikes or trucks.
Make sure that the pinned location is accurate. You can add a note to our Genie if needed.
Make sure you answer any incoming calls or messages from the Genie – they may need help locating your vehicle.

The most common reason for order cancellation is a payment failure. Please make sure your card is valid and that you have sufficient funds available or check with your bank for any issues with your payment card.For other reasons, the order might be canceled due to the unavailability of the Genies or their equipment, our Customer Care Team will contact you to reschedule a canceled order.

Contact our Customer Care Team 042714716 to reschedule a missed delivery.

You can add several services from different categories for the same order, and each service will have a different schedule for delivery.

Yes, you can store multiple vehicles in your account and select which vehicle you’d like to order services for.

When you place your order, you’ll be asked to choose a delivery schedule date and time.

You can order the following add-ons with your service delivery:

Elf Engine Cleaner by Total: AED 37
WÜRTH Rapid Windscreen Cleaner: AED 10
Airwick Crystal Air Freshener: AED 24
JINO Sunshade: AED 23
Masafi Tissue Box: AED 4
Disposable Face Mask and Anti-bacterial Wipes: AED 12
iPhone USB Charger Cable: AED 50
Micro USB Charger Cable: AED 20
Android USB Charger Cable: AED 35
Car Charging Adapter: AED 50

We can deliver services to:

Cars
Motorcycles
Trucks

Car Wash

Waterless Exterior Wash

We apply a specialist eco-friendly waterless car wash product to capture surface dirt and bugs.
Using a soft microfiber towel, we gently wipe down the bodywork to remove grime.
The eco-friendly waterless solution will add a high-quality wax sealant to protect the paintwork and lock in the shine.
Using a second microfiber towel, we give your car a final polish.

Waterless Exterior with Interior Wash

After cleaning and polishing the exterior (see above), we get to work on the interior.
We remove and vacuum loose carpets, and vacuum fixed carpets, upholstery, panels, and seats.
Using our special anti-bacterial cleaning solution and microfiber towels, we mope all interior surfaces and windows, leaving them clean and fresh, free from viruses, and 99.9% bacteria-free.

Waterless Exterior, Interior & Engine Wash

After cleaning and polishing the exterior & interiors (see above), we get to work on the engine.
We blow all the dust over the engine parts using a blower machine.
Spray over all the engine parts using a special solution for removing oil stains and grease, then we mope all the reachable surfaces of the engine, leaving them clean and fresh.

Steam Wash

Using PH-neutral water, we apply steam to all exterior surfaces, before wiping down and waxing the bodywork using microfiber towels.
We remove loose carpets, and steam-clean the interior surfaces (avoiding any sensitive areas such as the dash and instrument panels).
We wipe all the surfaces down, again using microfiber towels, and apply a multipurpose cleaner, before thoroughly vacuuming the interior.
Finally, we apply a foam detailing solution to leave your tires looking slick.

The Shampoo Deep Wash service washes the exteriors of your car using high-pressure shampoo wash, and the fabric/leather seats as well as the dashboard and AC buffing. It also details the surface through a grinder brushing process. The shampoo is applied while brushing and water residue is vacuumed for a clean and dry interior. If your fabric is burnt or has deep stains or changed colors, we recommend an upholstery service that is not included in this service. This service can only be provided in closed/indoor areas or in-villa parking areas. Wave goodbye to the dust, dirt, and stains on the engine’s surface as JINO uses the power of steam that lies in its ability to break down the dirt while being gentle on your car’s engine to keep your engine as clean as new.

Cigarette smell is stuck in your car? JINO is on-call to provide you with an O3 or Ozone Odor Removal service anywhere in Dubai. Benefit from an odorless car service using an ozone machine that connects the ventilation pipe at the output of ozone and then sets it outside the car. Ozone is drawn into the interior of the car via a pipe entering through a slightly opened car door. The ozone is sucked into the ventilation ducts to remove odors from the ventilation system of the car.

Important info, it's not recommended to enter your car while the o3 machine is operating; The Ozone disinfection service will fight all bacteria inside your car's interior and AC system and assures that all germs and bacteria that have occurred a bad smell are removed so then your car smell will be fresh and refreshed!

When you place your order, you’ll be asked to choose a delivery date and time.

You can cancel your order in the app:

Go to the main menu on the app home screen / or press the animated button “Track Order” on the home screen.
Select “My Orders”.
Select “Upcoming”.
Select the order you want to cancel.
Go to the order details screen and select “Cancel Order”.
and select “Cancel Order”

You can view your orders in the app:

Go to the main menu on the application home screen.
Select “My Orders” to see all previous and future orders

Contact our Customer Care Team 042714716 to reschedule a missed delivery

If you chose the payment method by Debit/Credit card, which means that you are charged as soon as your order is accepted.

All orders are non-refundable, canceled orders will be added to your balance in the app and you can reorder the canceled service within 7 days.

A Waterless Wash & Deep Wash can be ordered within Dubai. Battery Services can be ordered to most locations within Dubai. Engine Oil Change services can be ordered to most locations within Dubai and Sharjah.

Our Genie won’t call unless he’s having difficulty finding your car or completing your order. Remember, you can get live updates of your order’s status via the app. (We recommend setting your phone to allow the JINO app to display notifications.)

Tip: When requesting an order to be delivered between 10pm and 6am, you can tell our Genie NOT to call if he can’t find your vehicle. Just add a remark from the app checkout screen for the Genie to don’t disturb you while delivering the order.

You can check the estimated time of delivery (ETD) via the app:

Go to the main menu on the app home screen.
Select “My Orders” to view the active order.

If the ETD isn’t shown, or the Genie is significantly delayed, you can contact our Customer Care Team 042714716 for an update.

Yes, you can store multiple vehicles in your account and select which vehicle you’d like to order services for.

SuperShine™ Exterior
SuperShine™ Exterior is an eco-friendly car wash using high-quality wax sealant and microfiber towels that will leave your car with a SuperShine™ long-lasting finish.
SuperShine™ Interior
SuperShine™ Exterior plus our interior Anti-Bacterial Biocote process with interior vacuuming, cleaning of upholstery, carpets, panels, and windows will leave your car with a SuperShine™ long-lasting finish, as well as virus and 99.9% bacteria-free.
Tires Foam
Deep tire foam detailing leaving a shine.

Engine Oil Change

Yes, you can store multiple vehicles in your account and select which vehicle you’d like to order services for.

The cost depends on the brand, model, and your car’s engine size.

A top-quality Engine Oil Change, oil filter change, plus a complimentary Vehicle Check which includes:

A/C Filter & Air filter inspection & cleaning.
Wiper blade inspection.
Steering fluid level top-up.
Brake fluid level top-up.
Coolant level top-up.
Headlights, Brake lights, & Parking Lights inspection.
Windscreen washer fluid top-up.
Battery inspection.
Tyre pressure inspection and top-up.
Battery inspection.

We use TOTAL ENERGIES products, which are formulated to deliver outstanding engine performance and the protection your car needs

An Engine Oil Change can be ordered to most locations in Dubai, Abu Dhabi, and Sharjah, whether you’re parked indoors or outdoors.

Yes, as long as there’s at least one mrrrr between your car and surrounding objects, the bonnet/hood is unlocked

The Engine Oil Change will take between 25 and 45 minutes, depending on your vehicle model and the space where the service is performed

To get an accurate price you will need to provide us with your engine size.

Lift the bonnet/hood and look around the engine bay for an etched or raised marking indicating the size of the engine. On some vehicles, there is an EPA sticker under the hood that states the size of the engine..

Your vehicle owner’s manual will show the engine size – look for sections headed “Specifications” or “Mechanical Information”..

Alternatively, look at the model markings at the rear of your car, as the engine size may be shown there.

Select “I don’t know my engine size” and our technician will visit your location and check it for you.

Engine Oil Change orders need to be placed one day in advance. This is to ensure that the technician has the necessary equipment and filters with him

Battery Service

When the technician arrives, you’ll receive an estimated quote. The final payment will be charged to your account once the battery service has been completed.

Once you’ve placed an order, you cannot change or reschedule it via the app. If you want to make changes to a scheduled delivery, simply cancel it and place a new order.

Our Genies won’t call unless he’s having difficulty finding your car or completing your order. Remember, you can get live updates of your order’s status via the app. (We recommend setting your phone to allow the JINO app to display notifications.)

Contact our Customer Care Team 042714716 to reschedule a missed delivery, or simply cancel the current order and make a new one.

Our technician will run a full diagnostic test to find out what’s causing the issue – often, all it takes is a jump-start to get you moving again.

If the battery needs to be replaced, we’ll ask for your go-ahead before fitting a new battery

Our Battery Service can be ordered to most locations within Dubai, whether you are parked indoors or outdoors.

Our Battery Service are available for 24 hours, seven days a week.

Usually, between 15 and 45 minutes – exactly how long depends on how easy it is to diagnose the issue, and the make and model of your car.

Yes, as long as there’s at least one meter between your car and surrounding objects, the bonnet/hood is unlocked, and you are available to start

Depending on your vehicle make and model, our technician may require access to the interior of your vehicle to assess or replace

We stock a range of battery brands to ensure we can meet your vehicle’s needs. (The battery your vehicle was equipped with at the factory was probably manufactured by one of the brands we carry.) All our batteries have been tested to ensure their performance and reliability in the UAE’s climate.

The cost of the battery service depends on your car’s make and model – which will affect the amperage it requires – and the brand you choose.

The price you pay includes our professional diagnostic service, battery replacement, and warranty, including roadside assistance.

If you just require a jump-start, you’ll only be charged AED 100.

If we can’t find any problem with your car’s battery, we won’t charge you, and where possible we’ll help to identify the underlying issue.

When you book a battery replacement via our app, we’ll show you a range of battery brands that are suitable for your car.

Once you’ve booked, our technician will come to your preferred location and run a full diagnostic to confirm the issue and carry out the replacement.

The final price you pay includes the battery, delivery, installation, diagnostic check of the charging system, and a roadside warranty.

The warranty duration for a new battery depends on the brand you choose.

Your warranty entitles you to a free battery diagnostic check and a free replacement if the test results show that your battery is faulty.

To claim your warranty, contact our JINO Customer Care at 042714716 or via in-app chat.

Tire Change

Yes, as long as there is at least a two-meter space between your car and any surrounding objects.

Between 15 and 30 minutes per tire.

Only if he is unable to locate your vehicle, or if he’s unable to access it. Remember, you can get live updates of your order’s status via the app. (We recommend setting your phone to allow the JINO app to display notifications.)

We will send you live notifications to keep you updated. You can also check the order tracking screen on the app. (We recommend setting your phone to allow the JINO app to display notifications.)

The tires at the front of your vehicle often wear out faster than the ones at the back. Rotating the tires (changing their position on your car) helps ensure that they wear more evenly and helps extend their lifespan.

Following your initial Tire Service, you are eligible for a free tire rotation service every 10,000km. Just contact JINO Customer Care (042714716 or via in-app chat) to arrange for a Genie to come to you and rotate your tires, free of charge. Please keep your order number on hand for reference.

You can order a single size of the tire at a time. To order different sizes, simply place two services in the same order for the same scheduled time slots.

The 24-point vehicle check includes:

Front Tyre Condition
Rear Tyre Condition
Wiper Blade Condition
Lights & Bulbs Condition
A/C Cabin Filter
A/C Gas Colling
Brake Pads Check
Brake Disc Check
Shock Absorbers Condition
Ball Joints Condition
Bushing Condition
Rod Ends Conditions
Engine Oil Level
Coolant Level
Coolant Hoses Condition
Wiper Fluid Level
Power Steering Oil
Transmission Fluid
Brake Fluid
Battery Status
Air Filters
Spark Plugs
Belt Tensioner Condition
Belts Condition

Tire replacement, including checking, fitting, balancing and nitrogen inflation. Plus, a free 24-point vehicle check and free tire rotation service every 10,000km.

The total cost depends on your choice of tire brand, size, and place and year of manufacture. We’ll show you the total cost in the app before you place your order.

Your warranty duration depends on the brand and will be displayed in the app when you select your tire(s). You can contact JINO Customer Care (042714716 or via in-app chat) if you need help or information on the warranty.

Before your tire service has been completed, we’ll charge the payment to your card/wallet.

Almost anywhere in Dubai, whether you’re parked inside or out. The service is available from 9am to 10pm, seven days a week.

JINO for Business

If you run out of fuel on the highway, you can order roadside assistance – fuel delivery service using the app. Our Genie will make a safety assessment based on your location, and if we can safely help you, we’ll refuel your vehicle.

Our depot control center and 24-hour emergency number are always ready to support you, and our large network means we can normally reach you in as little as 15 minutes.

Each vehicle is served individually so that we can provide tracking and accountancy. We can serve up to 30 vehicles an hour.

Roadside assistance, mobile car wash, tire, oil change, Detailing, and battery change services.

Promotions & Deals

Deals

Get special offers, packages, and bundles on car wash services and other services. Go to the “Offers” banner on the Home screen to see our current offers.
Partner Offers
Enjoy savings with a wide range of partner companies. Check the current discounts under the “Partners Offers” banner in the home screen.

We love to always hear your feedback on our service or your ideas on how we can do better.

Use the “Give Feedback” tab in the main menu or send us an email:
Suggest ideas for the app: [email protected]
Report a bug: [email protected]
Share your feedback: [email protected]

Make sure that you’re entering the code correctly and that the offer hasn’t expired. If you’re still having problems, you can contact our Customer Care Team on 042714716 or via the in-app chat

To make the most of JINO, keep an eye out for our latest promotions via the following channels:

Turn on your app notifications for the latest offers and order status updates.

Check your email for deals and promotions.

Check your SMS messages for occasional promos from us.

Follow us on social media for regular updates and special offers.

https://www.facebook.com/JINOapp/

https://www.instagram.com/ JINOapp /

https://twitter.com/ JINOapp

https://www.linkedin.com/company/ JINOapp

https://www.youtube.com/ JINOapp

Faq's

How JINO Works?

Where does JINO deliver to?

What are JINO’s operating hours?

Do I need to be present during car service delivery?

Can I order the nearest time slot and then call to make it earlier due to an emergency?

How does JINO keep my data secure?

Is it safe to use JINO?

Is it safe to leave my car open or accessible?

How does the free delivery model work?

Why am I not able to download JINO app?

Why is your company name JINO?

Account & Settings

How do I update my email address?

How can I change my mobile number?

How can I save my delivery location?

Where can I add delivery instructions?

Can I register a vehicle with an international number plate?

How can I find my vehicle brand/model in the app?

How do I manage my vehicles in the JINO app?

How do I view my order history?

Pricing & Payments

Will I get charged if I cancel my order?

Which payment methods do you support?

How do I add a payment card?

How do I remove a payment card?

Is it safe to add my card details to the App?

Why do you charge AED 1 every time I place an order?

How can I check my order receipt?

Why did my payment fail?

How much do JINO services cost?

Service Delivery

How do I cancel an order?

Can I serve my car when it is parked indoors?

When will my order be delivered?

Will the Genie call me when he arrives?

How do I change the ordered service?

How do I make changes to an active order?

Why wasn’t my vehicle served?

Why was my order canceled?

How can I reschedule a missed delivery?

Can I place an order for several services in the same order?

Can I order any fuel delivery if I have an emergency on a highway?

Can I order services for multiple vehicles?

How can I schedule a delivery for a future date and time?

What additional products can I order with my order delivery?

What types of vehicles and machines does JINO deliver to?

Car Wash

What’s the exact process for each of the different JINO car wash options?

What does Shampoo Deep Wash include?

How can I schedule a delivery for a future date and time?

How do I make changes to an active order?

How do I cancel my order?

Why was my order canceled?

How do I view my order history?

How can I reschedule a missed delivery?

Why was I charged before I received the service?

How do I get my money back if my order is canceled?

Where can I order car wash, engine oil, or battery services?

Will the car wash Genie call when they arrive?

When will my order be delivered?

Can I order car washes for multiple vehicles?

What materials and processes will you use to clean my car?

Engine Oil Change

Can I order Engine Oil Changes for multiple vehicles?

How much does an Engine Oil Change cost?

What is included in the Engine Oil Change Service?

What engine oil is used for Engine Oil Change?

Where is the Engine Oil Change available?

Can the Engine Oil Change be done inside a parking garage?

How long does the Oil Change take?

How do I get an accurate price instead of a price range?

How can I find my engine size?

What happens if I don’t know my engine size?

How far in advance do I need to place my Engine Oil Change order?

Battery Service

How do I pay for the Battery Service?

How do I make changes to an active Battery Service order?

Does the Genie call when they arrive?

How do I reschedule my order?